The Film Safe uses a private Meta/Instagram integration to help manage customer service messages sent to our Instagram business account.

What information we access

Our integration may access limited information from our Instagram business account, including:

• Instagram profile information needed to identify the business account

• Direct messages sent to our business account

• Sender usernames or identifiers associated with those messages

• Message timestamps and related conversation information

How we use this information

We use this information only to:

• identify customer enquiries

• help manage customer service requests

• route Instagram messages into our internal support workflow

• ensure customer messages are not missed or left unanswered

The integration is used only for The Film Safe’s own business operations.

How information is processed

Instagram message data may be securely passed through third-party automation and email services used by The Film Safe to manage customer support.

We only use these services where necessary to operate our customer-service workflow.

Data sharing

We do not sell Instagram message data or customer personal information.

We do not use Instagram message data for advertising, profiling, or unrelated marketing purposes.

Information may only be shared with service providers that are necessary for operating our customer-support systems.

Data retention

Customer message information is retained only for as long as reasonably necessary to provide customer service, maintain business records, resolve disputes, or comply with legal obligations.

Data security

We take reasonable steps to protect customer information and restrict access to authorised business users and services.

Your rights

You may contact us to request access to, correction of, or deletion of personal information that we hold about you, subject to any legal or business record-keeping requirements.

Contact

If you have any questions about this privacy policy or how your information is handled, please contact:

The Film Safe
Email: support@thefilmsafe.co.uk
Website: www.thefilmsafe.co.uk

Updates to this policy

We may update this privacy policy from time to time if our systems or legal requirements change.

Last updated: 23 August 2026