All the things you need to know 

What happens if my film is blank?

If your colour film is blank, we can refund the scanning part of the the order! We will email you to let you know what happened, and will be happy to offer any support, tips or point you in the right direction of camera experts if you are worried your camera is at fault :)


What happens if my film gets lost in the post?

This can unfortunately happen, although it is very rare! If you are worried that your package still isn’t with us as you haven't heard anything from us, please let us know and we will contact the postal service and check with our local postie. Many lost parcel worries do end up just being delayed, due to a number of factors such as not enough stamps, or posting as a letter rather than a small parcel. Or small parcels sometimes take a little longer to arrive (so pad out your film or use a big jiffy bag!). But after a couple of weeks, if your film STILL hasn't arrived we will of course refund you for your order and we will contact you again if it turns up later.


When can I expect my film back?

We have a range of turnaround times based on our services! 


We aim to get all colour-film developing images back to you and in your inbox in 2-3 days after your film arrives with us. And Black & White images we aim to return in 6-7 days. In our confirmation email that we send upon arrival of your film, we will let you know which days we will expect to see your images back! 


As with physical orders, whether it is 'develop only' negatives, prints or film we aim to ship these out on the next available shipping day. We ship on Tuesdays and Thursdays so you should expect to see a confirmation email of these bits being shipped back to you on these days. 

As a small business, our workload does inevitably fluctuate, so there can be some variation on the above information, but we do work our hardest to stay on track with this timeline :)


Do you have a drop-off option?

We are working on displaying this on our website but yes, we do! If you are passing by, you are welcome to drop off your film to us!


Do you do disposables?

ABSOLUTELY! You can send them in as the entire camera or dismantle the camera yourself. We are happy to break your film out and then recycle the parts as best we can, including the batteries.

Please put your camera through as '35mm' film on any of our options and services!


Can you develop APS?

Yes, we can however we cannot put it back in the canister if this is important to you. We have the ability to process colour APS film and scan both colour and black and white so if you find any lying around and want to send them our way go for it!


How long are my files saved for?

We keep your raw images on our drive for a month however your WeTransfer will remain live and downloadable within your email for a year.



Do you push film?

Yes, we do, we can push black and white film up to 3 stops and similarly pull black and white too.


Do you edit my images?

We try not to touch your images all that much, but we do want you to receive images you are happy with. We personally check every single image that goes through our service, removing any last bits of dust that might have been missed and making minor edits to colour and exposure if we feel it’s needed but if you would prefer us not to touch them at all, let us know!


Do you do free shipping?


We offer free shipping on all orders over £25!


Will I get my negatives back?


Absolutely! We have options for both negatives back, and no negatives back so the choice is all yours :)  If you choose to receive your negatives back, we will pop them in the post on our next shipping day (Wednesdays). If you don’t want them back, then choose this option at the ordering stage and we will keep them here for a month - incase you change your mind.

If you have any other questions that we haven't answered here, give us a message on live chat or email us: thefilmsafe@gmail.com