FAQ

All the things you need to know 

What happens if my film is blank?
 

Don’t worry! If your colour film is blank, we can refund you for the film, we will email you to let you know and try and offer any support if you are worried your camera is at fault. If it is black and white, we offer you a discount off your next development as this process is a little more tricky and costly to do.

 

What happens if my film gets lost in the post?


This can unfortunately happen, although it is very rare! If you are worried that your package still isn’t with us as you haven't heard anything from us, please let us know and we will contact the postal service and check with our local postie. Many lost parcel worries do end up just being dealyed, due to a number of factors such as not enough stamps, or posting as a letter rather than a small parcel. Or small parcels sometimes take a little longer to arrive (so pad out your film or use a big jiffy bag!). But after a couple of weeks, if your film STILL hasn't arrived we will of course refund you for your order and we will contact you again if it turns up later.

 

When can I expect my film back?


We aim to get all of your digital images back to you within our 3 working day turnaround and then you will receive your negatives back in the post within a week. As we are kept busy developing all your photos, we unfortunately cannot do postage every day, so we have a set postage day of Tuesday where we send everything we have out.

 

Do you have a drop-off option?


We are working on displaying this on our website but yes, we do! If you are passing by, you are welcome to drop off your film to us!

 

Do you do disposables?


ABSOLUTELY! You can send them in as the entire camera or dismantle the camera yourself. We are happy to break your film out and then recycle the parts as best we can, including the batteries.

 

Can you develop APS?


Yes, we can however we cannot put it back in the canister if this is important to you. We have the ability to process colour APS film and scan both colour and black and white so if you find any lying around and want to send them our way go for it!

 

How long are my files saved for?


We keep your raw images on our drive for a month however your WeTransfer will remain live and downloadable within your email for a year.

 

 

Do you push film?


Yes, we do, we can push black and white film up to 3 stops and similarly pull black and white too.

 

Do you edit my images?


We try not to touch your images all that much, but we do want you to receive images you are happy with. We personally check every single image that goes through our service, removing any last bits of dust that might have been missed and making minor edits to colour and exposure if we feel it’s needed but if you would prefer us not to touch them at all, let us know!

 

Do you do free shipping?

 

We offer free shipping on all orders over £25!

 

Will I get my negatives back?

 

Absolutely! We have options for both negatives back, and no negatives back so the choice is all yours :)  If you choose to receive your negatives back, we will pop them in the post on our next shipping day (tuesdays). If you don’t want them back, then choose this option at the ordering stage and we will keep them here for a month - incase you change your mind.

If you have any other questions that we haven't answered here, give us a message on live chat or email us: thefilmsafe@gmail.com